What the trades taught me about systems
Find the constraint, define the measure. Then build.
Learning log · Tampa, FL
Director of AI at PIVOTL, the leading financial services partner for home‑service companies. Certified ServiceTitan Coach. This is where I write down what I'm learning while I do it.
Arc
Starting Jun 24, 2025. Each step built on the one before it.
Started a mobile app studio in my first month of college. Then I learned the trades from the business side.
Started on the systems side: scripts, sheets and the plumbing that keeps client work moving. First came payroll and accounting scripts, then client workflow automations. Small wins that saved real hours.
Moved into leading the AI work: custom assistants, 47 automation scripts, and tools the whole team uses.
AI workshops for the whole team, a training sprint for new hires, and a seat on the leadership team.
Exploring what changes when AI runs on hardware you control. Writing it down here.
Capability map
Tap a card for a bit more. Filter by what you're curious about.
A set of custom AI assistants, each built for a specific job on the team, so people get help inside the work they already do.
47 automation scripts. Payroll and accounting first, then client workflow automations. Small wins that saved real hours.
Published a Chrome extension used across the ServiceTitan team.
3 workshops, about 15 people each, aimed at getting people past the intimidating part.
Sitting down with one person and their own work until the tool makes sense to them.
A training sprint that helps new hires get up to speed with the team's tools.
A seat on the leadership team, bringing the AI side into how decisions get made.
Rebuilt our team's docs, workflows and delivery playbook.
Tools draft and check. A person says yes before anything actually changes.
What changes when AI runs on hardware you control. Lots of reading, lots of breaking things.
Assistants that pass work to each other, and back to a person, without dropping it.
Built an internal all-in-one operations platform prototype at a company hackathon.
Now · Updated Oct 2026
Building
Simpler tools the team can run without me in the middle.
Learning
Running AI on local hardware. Lots of reading, lots of breaking things.
Teaching
Somewhere along the way I became "the AI guy" at work, mostly because I like helping people past the intimidating part.
Learning log
Short posts, written when something clicks. What I'm building, teaching and still figuring out.
Find the constraint, define the measure. Then build.
Notice, build, document, teach, repeat. The loop behind almost everything I make.
Three workshops, about 15 people each, and what it takes to get past the intimidating part.